My phone wont turn on

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  • Updated 4 years ago
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My phone is an android and it refuses to turn on or reset. When I turn it on, its supposed to go through four different screens before appearing to my home screen. Now when I turn it on it goes to the fourth screen then shuts off or stays on the fourth screen till I take out my battery, either way it wont turn on. Do I need a new phone or is this fixable?
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Ellen Marie White

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Ellen,

What Android is it? You say "the 4th screen", can you be more specific? What does it show before it stops, and what do you see then?

You could try a factory reset or take it into a store to have it looked at, if you are still under warranty and if something is wrong with it, they'll know what to do :)

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