My phone stopped receiving long text messages.

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  • Updated 5 years ago
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I have had a Samsung Galaxy S3 with Koodo since December and never had any trouble with it until a couple days ago. Now it no longer receives SMS (texts) that are longer than 160 characters.
I have tried sending myself long texts from several other phones, and the only one that worked was also with Koodo.

These are the things I have tried:
-Rebooting the phone
-Removing the battery and SIM card
-Deleting old messages and uninstalling unused apps.
-Scanning for viruses

I am dead in the water without the ability to receive long texts, and nothing seems to be working. Does anyone have any suggestions?
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KYLE CIHOSKY

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Long texts are typically converted to mms message, if they aren't broken up into multiple short messages. Is your data turned on?
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KYLE CIHOSKY

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If that is the case, then I suppose my phone automatically reconstructs them when they are received, because they are always presented as a single block of text.
In any case, I am not receiving anything when people send long messages.
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Marcus Fenix

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Your data must be on to receive MMS. That's just how it works. If your data isn't on, then you aren't going to receive them.
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Timo Tuokkola, Mobile Master

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Marcus, although I do think that for some reason the messages are now being sent as mms, there should at least be some notification that a message has arrived, even with data off. Unfortunately, any further information will likely require a call to tech support. We simply don't have the required visibility into the back end.
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KYLE CIHOSKY

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This is true; however, my phone does not receive "long" texts as MMS unless they are over a certain length (and even then, I usually get a notification). These are SMS texts, and they are just vanishing into thin air.
Like I said, It has been working properly for the past 6 months

Oh, and just to be sure, I turned on my data and did a test... still didn't receive anything.
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Marcus Fenix

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As previously mentioned, anything over 160 characters is considered "long" text messages, or MMS. It can also take up to 20 minutes for text msgs and mms to be received.
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KYLE CIHOSKY

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(My apologies for not replying directly to the other comment; for some reason it wasn't allowing me to do so)

That is not how my phone has always done it...
Usually they are sent as multiple SMS packets that are then reconstructed on my end, up until a certain size (somewhere around 800 characters) when they become MMS.
And as Timo mentioned earlier, I usually get a notification when I receive an MMS, even with data off.

I will try calling tech support when they open in the morning.
Thanks anyways for your help!

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