My phone randomly will change a text of mine and put @ in between every letter, any ideas as to why thats happening?

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  • Updated 4 years ago
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nicole clark

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Posted 4 years ago

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Ivan, Mobile Master

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I see you've added Android as a product, but if you could provide us with the exact model of your phone, then we can better understand what's going on.
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nicole clark

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SGH-1337M
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Ivan, Mobile Master

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Unfortunately, I haven't been able to find anything about your particular problem.

Now, the problem lies either with your keyboard or your SMS app. If the problem only exists when typing a text message, then it's clearly the SMS app. In this case, you can grab another SMS app from the Play store (Google's Hangouts handles SMS/MMS, among other things).

If the problem happens everywhere, then it's your keyboard. You can switch to Google's keyboard (Settings > My Device > Language and Input > Keyboards and input methods) or get another one from the Play store (I personally use SwiftKey on my Android devices - it's not free but it's definitely worth the purchase for the almost BlackBerry 10-like typing experience).

Now, I know that neither of these things really solve this problem. You can always perform a factory reset on the phone if you choose, but then you lose any data that's not backed up and you have to re-organize your home screens and re-download any apps you use.
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nicole clark

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ive already dont the factory reset on my phone and lost everything, thinking if i did it the problem would be solved but it still does it
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nicole clark

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done*
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Ivan, Mobile Master

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You could possibly have a warranty issue. I'd advise you to call customer service for help at this point. You can reach them by calling 611 from your Koodo mobile.

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