My phone isn't receiving or sending texted pictures?!

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  • Updated 4 years ago
  • Answered
Since switching from Rogers to Koodo I'm not able to send or receive text pictures or video. This is included with my plan. I have a Sony Ericsson Experia which has always sent and received pics.
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Karen Brunet

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Posted 4 years ago

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Dennis, Mobile Master

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Chad Burr, Mobile Master

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Do you have data turned on in your phone? You'll need it to send / get pic / video messages
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John Lee

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But you won't be charged for it since it's included in your plan; however background data might be used so make sure you fix those settings first.

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