My phone has been doing a download for the past two days. Still at 1%

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My phone started a download a couple days ago, and it is still at 1%. It hasn't moved in percentage nor has it changed the size of the download. It is a Samsung Ace 2x. What should I do?
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Jenn Boutilier

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Posted 4 years ago

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Chad Burr, Mobile Master

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What update / download does it say it's doing?
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Jenn Boutilier

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It doesn't say. Although I restarted my phone, and it disappeared and said that it couldn't do the update.
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Jonathan I, Mobile Master

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Go to Settings > Apps > Downloads > clear data and cache. Then force stop the app. Reboot your phone. See if it comes up again. I had something similar on my S III last year.

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