My phone does not receive picture messages even though I have unlimited text and picture messaging. Any ideas?

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  • Updated 4 years ago
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I have a Windows phone and when we set up the plan we made sure I got unlimited text and picture messaging but I cannot receive any pictures. I just receive a message saying click to receive image(or something like that) but when I go to click on it nothing happens. I do have prepaid service but I've never had this issue before and my husband who has a contract is also experiencing this issue.

Please help
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Ashley Karst

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Posted 4 years ago

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Photo of Chad Burr

Chad Burr, Mobile Master

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Strange that you both have this issue. Do you possibly have aa data block on either account or have your data turned off on the phones? Data is required to use picture messaging.

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