My phone and wives phones are not working we can recieve or send texts or phone calls

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  • Question
  • Updated 4 years ago
  • Answered
We can not receive or send out any texts or phone calls, is there a problem
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James Veltri

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Posted 4 years ago

  • 4
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Chad Burr, Mobile Master

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Did your bill get paid on time?
Is there an error message like unregistered sim on your phones screen?
(Edited)
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Chad Burr, Mobile Master

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Check in your settings... Wireless and networks... Mobile networks...

Make sure Use 2G only or use GSM only isn't selected
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Kenneth Munro

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How do I fix it cause this is a brand new acct
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Chad Burr, Mobile Master

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We're the phones ever working?
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Kenneth Munro

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Yes I have had them for 2 weeks
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Chad Burr, Mobile Master

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Did you try my suggestions above?
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Chris Petersens

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What area are you in? It looks like ther might be something up with the network depending on where you are.
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prozac26

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I'm in Toronto area, phone has no service.

Tried to restart, power off power on, etc.
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Andrew Evans

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I'm in Brampton and experiencing the same issue.
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Kenneth Munro

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I'm in Amherst nova Scotia same issue
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mr hiab

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COUNTRY WIDE...sit tight the'll get it fixed
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mr hiab

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Update 3:39pm: A TELUS representative has released this statement: “Some TELUS/KOODO customers are experiencing issues with their wireless voice service. We are working to get this fixed as soon as possible.”
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prozac26

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Apparently this is a Telus issue:

http://mobilesyrup.com/2014/02/07/tel...
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Chad Burr, Mobile Master

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Yup I just heard from my liaison that they are looking into it.
No home phone to
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James Veltri

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I've paid my bill and took my battery out and now i'm receiving text why is this happening
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Chad Burr, Mobile Master

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There's a national outage at the moment, they're working on it
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James Veltri

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Your the man thanks buddy
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Carmen Stengel

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I need it for work. Grrr

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