my pay as u go phone is frozen because the passcode was attempted too many times how do i get my phone unlocked

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i had left my cell phone in a cab n the cab driver was tryn to answer it and had tried my passcode too many times and my phone is locked and wants the google account (email) which i dont know what it is because it is on my phone and i never use it. how else do i get into my locked phone
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Ashali Howard

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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The phone will need to be factory reset. What model of phone is it?
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For clarity, a factory reset will wipe all personal data from your phone -- contacts, photos, text, etc...

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