my nokia lumia is powered off and is now unresponsive help

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  • Updated 4 years ago
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my nokia lumia powered off when i was trying to turn up volume now it will not power back on and doesnt show anything when i plug in to charge the screen stays black n blank
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Terrie Stiles

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Posted 4 years ago

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Alexander Styles

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What I would try is to leave it plugged into the charger it came with for about 20 minutes, and then try holding power + volume up until something comes on the screen. If nothing happens within in a minute or so, I'd consider making a warranty claim.
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Alexander Styles

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Sorry, I meant volume down. Just a heads up - it may do a hard reset. If nothing else works, this should!
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Terrie Stiles

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ok i tryed all that guess i will have to send it for repair thanx anyway for your help
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Ahmad

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If removing the battery and putting it back in doesn't do anything, then I would go to your nearest Koodo store/kiosk tomorrow and send your phone in for warranty repair. You have a one year manufacturers warranty from the date of original purchase.
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Terrie Stiles

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ok i will thank you
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Ivan, Mobile Master

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If a soft reset (power + volume down) doesn't work, you way want to try a hard reset.

http://www.wpxbox.com/how-to-hard-and...

There's also a software recovery tool by Nokia:

http://answers.microsoft.com/en-us/wi...

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