my nexus cannot connect to network it was said koodo is not available so what can i do?thx so much

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  • Updated 4 years ago
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jerry li

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Posted 4 years ago

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Chad Burr, Mobile Master

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Check to see if you've accidentally enabled 2G Only or GSM ONLY modes and that network mode is gsm/wcdma auto

Koodo doesn't have a 2G network so that's what's probably happening.
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jerry li

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yup i choose LTE but it doesnt work either
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Chad Burr, Mobile Master

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Instead of just lte choose hsdpa, umts, etc.
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jerry li

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sir i download an app after that i cant connect to koodo
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jerry li

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i delete it and restore to factory settings but still disconnected
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Chad Burr, Mobile Master

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What app was it?
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jerry li

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it said no service and selected network(koodo) unavailable
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jerry li

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nba2k13
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jerry li

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sir by the way where to find the gsm or wcdma i did nt see that
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Chad Burr, Mobile Master

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Do you have another device you can try your sim in? It's possible the sim malfunctioned. It does happen.
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jerry li

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no i am going to koodo customer sevice today to check my sim card
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jerry li

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btw i enter my iemi num it said it doest lock
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Chad Burr, Mobile Master

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Oh and just to be safe. restart the phone and try again. But yeah visiting the kisok is your best bet. Keep us posted
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Dennis, Mobile Master

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If you have a friend with another sim card, you can test that on your phone too. If it works then you can rule out the phone as an issue

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