My Nexus 4 is having a lot of problems. Can I get a new one considering my warranty is not up?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Since I got the phone any program that runs both the camera and the audio restarts the phone. These would be basic apps like Skype and snapchat. Also my keyboard has stopped TOO many times! Finally this morning, my screen wasn't responding as it should. Can I get a new phone or nah?
Photo of Shaunna Pratt

Shaunna Pratt

  • 70 Points

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
You can call in to *611 or visit a Koodo Kiosk and arrange for warranty service but replacement or repair would be up to the manufacturer at this point unless you want to pay 25$ for a priority replacement.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Back up the phone and do a factory reset first, if possible. If that doesn't work, follow the steps above.
Photo of Robert

Robert, Mobile Master

  • 107,602 Points 100k badge 2x thumb
Unfortunately, Nexus isn't Apple, so the best you'll get is a free service to get your phone repaired if it can be fixed. If you tried what Zaphod told you, and didn't work, then you should give Koodo a call.

Here's how to do a hard reset :

This conversation is no longer open for comments or replies.