my moterola G phone wont hold a charge and it takes 12 hr to charge it

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  • Updated 4 years ago
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Chrystal

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Posted 4 years ago

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Sophia, Mobile Master

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Aye, that doesn't sound too good, Chrystal. What charger are you using, a wall charger of your computer?
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Chrystal

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have to use the computer the wall charge wont charge says it is but it goes dead quickly
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Sophia, Mobile Master

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Usually the computer is the slowest way to charge a phone. There might be something wrong with your Moto G's battery, but I have it as well and the battery is just awesome. It is probably still under warranty, so you could go back to the store and have Koodo look at it... but my advice is you try another charger first :)
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Chrystal

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tried that and made sure the out let worked wouldn't even charge with the car charger
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Sophia, Mobile Master

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Ack! Guess you'll need to visit the kiosk to talk about warranty then, Chrystal :(
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Chad Burr, Mobile Master

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It could also be the car charger. See if you can find a charger with an output of 2.1amps.

Also you can try going to settings...battery and see what app is using your battery most. you may just have a poorly coded app creating a parasitic load.
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Steve

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I find the Moto G is slow to charge but one of the reasons I bought it was that it is mostly battery so it does last a long time once fully charged. It sounds like an app is really draining the battery so checking what apps are always running and getting rid of any you don't need would be a good start. But it is a phone known for good battery life so you might have a defective battery (some of them have to be). One thing to try is turning it off and then charging with the wall charger, if it charges faster (when off) then there is a good chance an app is being too power hungry. I also have a Motorola Atrix with the extended battery (and fat back to accommodate the size of the bigger battery) and it gets slower and drains the battery more quickly if I don't reboot it once in a while but I haven't quite figured out exactly what is doing it.
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Chrystal

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I deleted all apps and still happening
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Steve

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Then the only other thing to try is a factory reset (and you won't loose much now having deleted all your apps) and then if that doesn't do it; go for a brand new battery. One of the reasons I bought a Moto G for my wife was the long battery life and she is most pleased with it for that reason (it lasts for days without a recharge).
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rikkster, Mobile Master

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Unfortunately, the Moto G doesn't have a user-replaceable battery, so the device would have to be sent in for repair.
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Robert, Mobile Master

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Have you hear of MotoCare? Try and give them a call!

It is best to use the Motorola charger that came with your phone. Chargers have different output capacities, and a weak charger will take longer to charge your battery. If you are using the device heavily at the time, it may be possible for a weak charger to fail to provide enough energy to actually charge at all.

Inspect the charger. Ensure it is not damaged - check the insulation on the wire for cuts, ensure the micro-USB plug fits securely into the device, and that the transformer (the larger portion with the wall outlet plugs) is not visibly damaged. Some wall outlets can be loose - the prongs of the plug do not firmly make contact with the conductors inside the wall. While connected to your phone, jiggle the charger at the wall outlet and watch the battery icon at the top of the phone's status bar. If the charging icon Image shows intermittently, try using a different outlet (and get an electrician to replace the loose outlet).

(...)

Your phone is a complex device. If you believe that something is wrong with it or how it is behaving, please contact MotoCare and we may be able to provide more detailed assistance.

Source : https://motorola-global-portal.custhe...
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Robert, Mobile Master

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Oops, I forgot about this detail. Anyway, the whole idea of the copy/paste was the MotoCare!
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Chrystal

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when I got the phone I got a use charger that was it they said and plug with usb will work I tried them all I also tries my hubbys phone and it works with all the chargers in the same plug. I got frustrated and sent it away I was reading the warenty and it says broken charging ports arn not covered
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Robert, Mobile Master

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Giving them a call won't do no harm. The charging port is not broken. There's a problem with the battery or charging mecanism!
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Mohit Shah

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Hey i have moto g indian version which comes with a wall charger and headphones... Ut gives an excellent battery life but it is taking way too long to charge the phone... Around 4 hrs... Plz sugfest some solution.. My charger specs...input 100-240v
Output 5.0v 500 ma
(Edited)
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Jonathan I, Mobile Master

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500mah is way too slow for a 2,040 mah sized battery. That's why it takes so long. You need to find one with at least 1 Amp or higher.

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