My Jan. bill and refund

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  • Updated 4 years ago
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Hi, there,

I terminated my mobile plan with Koodo on Jan. 19, and the customer service guy told me Koodo own my money and will send me my bill of Jan. for my further claim for refund. But I've never received the bill. Please advise me how can I ask for refund? BTW, I changed my address recently.
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Linda New

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Posted 4 years ago

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Jonathan I, Mobile Master

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Hmm. I would talk to customer service about this since we can't access your account here. If you changed your address recently that may be why you didn't get it. 1-866-995-6636.
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Linda New

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How can I advise you my new address? The phone number has no option on this
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Linda New

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And I can confirm that the former address has no bill received too. That's my friend's house and he is helping on this.
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Jonathan I, Mobile Master

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Try pressing 0 once you get to the menus. It will eventually get you through to a person.
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Linda New

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Ok. Thanks a lot!
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Linda New

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Hi there, 2month past after I contact Koodo Custer service again for the said refund. At that time, he agree to send the check to me to my new address but I still yet received. Please help get the problem fixed.
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Jonathan I, Mobile Master

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There's nothing anyone here can do. We are customers just like you. You're going to have to either call them again or go to the Contact Us page and email Koodo. I'll flag a member of our support team to see if they can assist you further.
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Ashley

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Thanks for visiting us in the Koodo Community Linda. Give us a call at 1 866 995 6636 and press 0 to speak with a representative. We'll do our very best to get this straightened out for you.

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