My iPhone 4 says I have service but won't send or receive texts. Why?

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  • Updated 4 years ago
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I received the initial message from 611 saying my pin was changed when I activated my iPhone 4S on Koodo prepaid. Since then the phone won't receive or send texts. I have a positive balance in my account. What is the problem?
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Gene Poissant

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Posted 4 years ago

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Jessi

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My have not been done correctly... Do you have a SIM card in? Wish you the best
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Ahmad

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Is this a serious reply...
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Khaleila

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Hey Gene, I would recommend giving us a call by dialing 1-866-995-6636 from a landline/other phone and a an agent will take a look into what's going on. Thank you.

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Ivan, Mobile Master

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Are you able to make/receive calls?

I suggest you reset your phone's network settings:

settings > general > reset > reset network settings

Your phone will reboot. You'll lose all WiFi passwords that are stored on the phone, but taht's all. Your personal data will remain unaffected.

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