My iPhone 4 says I have service but won't send or receive texts. Why?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I received the initial message from 611 saying my pin was changed when I activated my iPhone 4S on Koodo prepaid. Since then the phone won't receive or send texts. I have a positive balance in my account. What is the problem?
Photo of Gene Poissant

Gene Poissant

  • 70 Points

Posted 4 years ago

  • 1
Photo of Jessi


  • 100 Points 100 badge 2x thumb
My have not been done correctly... Do you have a SIM card in? Wish you the best
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Is this a serious reply...
Photo of Khaleila


  • 4,102 Points 4k badge 2x thumb
Hey Gene, I would recommend giving us a call by dialing 1-866-995-6636 from a landline/other phone and a an agent will take a look into what's going on. Thank you.

If you see a good answer, give it a star
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Are you able to make/receive calls?

I suggest you reset your phone's network settings:

settings > general > reset > reset network settings

Your phone will reboot. You'll lose all WiFi passwords that are stored on the phone, but taht's all. Your personal data will remain unaffected.

This conversation is no longer open for comments or replies.