My DATA doesn't work

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  • Updated 4 years ago
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Hi. My data doesn't work. I tured off the mobile network in the morning and turned on at 5 pm. The sign of the Internet isn't displayed on the top of my screen. I restarted my phone many times. It didn't help. I have samsung galaxy s3. Wi-fi works, but data doesn't. Please help me. How can I repair it?????
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p.s.anastassiya

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Posted 5 years ago

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Dennis, Mobile Master

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Try popping out the battery and sim for a min
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Robert, Mobile Master

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It might be really dumb but If you're connected to wifi, your data won't be turning on.
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Paul Deschamps, Mobile Master

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Make sure that your phone didnt accidentally get turned to 2g or gsm only in the mobile network settings. Make sure airplane mode isnt on either. Also make sure data is enabled in the settings menu as well.
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John Lee

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Hey p.s.anastassiya,

After trying all 3 of the suggestions above and it still isn't working, you may want to go to your nearest Koodo shop and get your phone checked out. I'm 90% sure that the suggestions above should solve the problem.
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p.s.anastassiya

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Gyes, can you give some more serious councils??)
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rikkster, Mobile Master

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Go to Settings > Data usage - make sure that you haven't accidentally enabled the 'Set mobile data limit' feature on your S3. If you're using this feature, your mobile data connection will be disabled when a specified data limit is reached.
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Jorden, Mobile Master

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I'm not sure what you mean by needing more serious councils, every message there was a valid idea/suggestion to try.
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sartech131

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Have same problem, although I can text, cannot get to any web pages.
Does Koodo have LTE, or 4G, because nothing is coming up on homepage (top of screen. Tried resetting phone and pulling battery, sim card then reinserting them. still no data setting on phone.
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Dennis, Mobile Master

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Go to your self serve and look at your add-ons. Is there a data block on the account?
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sartech131

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No data, usage info is currently unavailable
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Dennis, Mobile Master

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Get wifi and check your self serve
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sartech131

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Did this on pc same answer

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