My brand new SIM card is invalid?

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  • Updated 4 years ago
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I bought a prepaid SIM card yesterday, but when I tried to activate it online, it said that the SIM # was invalid. I live 3 hours away from the place where I bought the SIM card, and that was the closest place. There's no way I can go back anytime soon. I tried calling Koodo, but it said I should call back when they're open. I called at 10am on Wed. so I'm not sure what's going on. Is there any way I'll be able to use my existing SIM card? Who should I bug about sending me a free SIM card by express post, the shop that sold it to me, or Koodo itself?
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Marianne Gagnon

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Marianne,

Just to verify, did you use this link to activate your SIM card? https://activateprepaid.koodomobile.com/

Does the SIM card have "Prepaid" printed on it? It should work really... if not, you should definitely call Koodo and have them look at it... 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. They should be open from 10am - 9pm :)
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HippieLongstocking

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Hey There
the prepaid systems are down right now! they will be up and running ASAP! :)
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Marianne Gagnon

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So, the SIM card I bought only cost $10. I just noticed that Prepaid SIM cards cost $20. I clearly told the woman at the shop that I wanted a prepaid card, but it would seem she sold me the wrong one... Could this be why it says invalid SIM? Would it say prepaid on the card if it was?
So, if in fact I was sold the wrong SIM card, any way I can still use it to get prepaid?
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Sophia, Mobile Master

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What store did you buy it from, Marianne? Since it was their mistake, they should refund you the money... in the meantime you can purchase a prepaid SIM card from Koodo online... sorry this happened to you!
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Timo Tuokkola, Mobile Master

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No. Koodo postpaid sim cards will not be recognized by the prepaid system as valid numbers. There is no way to override this.
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koodos

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" Invalid sim " indicates that your phone is locked with your carrier . Whats your mobile manufacturer and model ? To unlock your phone from carrier lock, use unlock code to unlock it . You can get it from any of the online vendors like http://www.unlock-zone.com/supported-... to unlock it .
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Ivan, Mobile Master

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Wrong, and spam.

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