My wife and I just signed up for koodo with the exact same phone and same plan. Her bill is $15 more then mine, is there a reason why?

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$40 a month plan with iphone SE. My bill was $65 and hers was $80. Anyone able to help with this?
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Jon Doyle

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  • unsure

Posted 2 years ago

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Sophia, Mobile Master

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It's probably proration, Jon. If this is her first bill, it would be part of the first month + the entire new month. You'll see that next bill, things will have leveled out :)
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Chadwick, Mobile Master

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Did one of you bring your own phone? And only have 1 tab? The tab costs is usually 15$ so that's what has me wondering.
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Jon Doyle

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we are both new. both new phones. both same plan. both have tab with our new phones. Same across the board.
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Chadwick, Mobile Master

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Refer to Sophia's answer then. Thanks for answering :)
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Jon Doyle

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I appreciate the quick replys!  ;-)
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Chadwick, Mobile Master

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No sweat. That's why we're here.
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Goran, Mobile Master

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You can always check page 3 of the bill to see if she went over her allotment somewhere. That's pretty well the only ot explanation.
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Mayumi, Mobile Master

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Did she go over her minutes or data?
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Jon Doyle

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So i checked out the pdf bill, and she was charged $15.00 twice for the tab charge. I was charged once and she was charged twice. Maybe on the next bill she will not be charged. If that is not the case how do i get it changed?
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Goran, Mobile Master

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You will have to call 611 for billing disputes.
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Chadwick, Mobile Master

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If your not in a rush to get it back, I would wait till your next bill shows up and see if there is no tab charge, at that point I would be calling it. But its up to you.
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Goran, Mobile Master

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You do have 30 days I believe to dispute bill charges after you get the bill
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Chadwick, Mobile Master

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It will be fine if its a few days after the billing date. Especially with them being new customers.
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Jon Doyle

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Thanks for all the feedback!! I'll wait until the next bill before i call in!
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Chadwick, Mobile Master

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no sweat Jon, dont wait too long after the bill comes next month to call, as Goran said above there is a cut off but your a new customer so if its a day or two after you will be fine.
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Mayumi, Mobile Master

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Also this is for tab charge. If your wife got charged 2x$15, then she should pay off her tab one month sooner than you. Just keep eye on the tab balance for each of your line/account.
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Jon Doyle

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So i went ahead and called anyways, they said sorry for the mistake and put the refund on my next bill! All is good! Gotta say, pretty good service and great support from all of you!
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Chadwick, Mobile Master

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Glad u got it sorted lol

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