My text with a picture won't send. What can I do or check to see what the problem is? Thanks.

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  • Updated 2 years ago
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Sue Meulemeester

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Posted 2 years ago

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Dennis, Mobile Master

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Your data (cellular data, not wifi) needs to be on in order to MMS.
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Sue Meulemeester

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I did check that and it is on.
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Dennis, Mobile Master

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Do you have data block on your account?
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Sue Meulemeester

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I called Koodo and the very nice man told me what to do.  I just had to turn the phone off and on again and now it's working just fine!  I even learned a new way to turn the phone off ... just hit Airplane Mode and wait for a few seconds... then turn Airplane mode back off.  That's a real time saver!