My tab balance has remained at 5.00 for months now. What's happening?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mentions

Hi there,


I got a phone on a tab a number of years ago and am awaiting for my tab balance to rise to get a new model. My tab balance has remained at 5.00 for MONTHS now.

Why?


Photo of jkanneflynn .

jkanneflynn .

  • 120 Points 100 badge 2x thumb
  • annoyed

Posted 2 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
When did you get your device?
Photo of jkanneflynn .

jkanneflynn .

  • 120 Points 100 badge 2x thumb
Like in early 2014
Photo of Jay Why

Jay Why

  • 1,994 Points 1k badge 2x thumb
are you on a newer plan that koodo doesn't contribute to your tab?
Photo of jkanneflynn .

jkanneflynn .

  • 120 Points 100 badge 2x thumb
My plan and phone are +2 years old. It's not a new plan. Double wide 45.
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 81,124 Points 50k badge 2x thumb
@Jenn, back in April  2015 we have notified customers of some upcoming changes:

 On June 3, 2015, we’re dropping your outstanding Tab balance to $0. At this time you’ll be able to choose from our new line-up of plans launching April 19,2015 and can upgrade to a new Samsung Galaxy s4 for $0.
On June 3, 2015, your monthly rate plan will change to new Tab rules. The new Tab doesn’t allow for a positive Tab balance. The previous Tab rule that 10%
of your bill accumulated as a positive Tab balance once your Tab balance reached zero, will no longer apply. If you do not agree with this change, you will be
able to cancel your service without penalty within 30 days of the change. Otherwise, your service will continue as amended, with all other terms remaining
unchanged.

I hope this helps explain things.
Photo of jkanneflynn .

jkanneflynn .

  • 120 Points 100 badge 2x thumb
Well, that just plain stinks. All this time I thought I was accumulating a tab balance and I get nothing for it. Looks like I'll be shopping around.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,746 Points 100k badge 2x thumb
Sorry to hear that your phone service has not worked in months.
Photo of Dennis

Dennis, Mobile Master

  • 196,866 Points 100k badge 2x thumb
I dont agree with Koodo changing someone's Tab when they did not upgrade or change their rate plan.

When I called in a few months ago I was still on the old tab they asked me if they could switch me to the new tab structure.

This conversation is no longer open for comments or replies.