My son had puchased a sim card from koodo with a prepaid plan

  • 1
  • Question
  • Updated 10 months ago
  • Answered
He had activatd his sim card chose his base plan ($45),went to enter the voucher and it has said ithe pin numbr was no good,he got his phone number as well..please let me know if anyone can help..
Photo of Amanda Corbett

Amanda Corbett

  • 70 Points

Posted 10 months ago

  • 1
Photo of Erwin


  • 23,436 Points 20k badge 2x thumb
Hey Amanda,

The top-up voucher is asked during prepaid activation. What base plan does he have? and did he add a booster? Is this his only top-up voucher?
Photo of Allan

Allan, Mobile Master

  • 50,210 Points 50k badge 2x thumb
To confirm, you are trying to enter the pin number of the top up voucher? Try entering it again making sure all the numbers are correct. Also you can try calling 611 and entering into their automated system and see if that works.