my sim card stopped working all of a sudden how do I fix this?

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  • Updated 3 months ago
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travis rusk

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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Hi Travis, what do you mean your SIM Card stopped working exactly? Try taking it out and putting it back in to the phone again and see if it just wasn't seated properly.

Next get someone's SIM Card that works and try it and if it doesn't work then the contacts inside the phone that connect to the card could be damaged which would mean you'd have to send it for repair (the phone).

If the one you try works then you'll need to go buy a new SIM Card from your local kiosk and activate it by doing a SIM swap, you'll need to contact Koodo by sending them a Private message to their FB page or Twitter account where they can verify your account and swap your SIM to the new account.
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Dennis, Mobile Master

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Also make sure you are all paid up and your account is in good standing