My sim card isn't working

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  • Question
  • Updated 3 weeks ago
The wireless home phone unit isn't reading my sim card. I just got both in the mail yesterday. What to do?
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Craig Foulds

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Posted 9 months ago

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Dinh, Mobile Master

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So there is no signal or it is all red?
(Edited)
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Craig Foulds

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The device is still flashing red. 
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Craig Foulds

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The sim is properly inserted, yet not being recognized. 
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Gary Nelson

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Thanks Craig. Unbelievable that something so simple isn't spelled out in the instructions or anywhere else on here.
Oh by the way keep that larger sim cutout on the sim card.
With a little talent Koodo could make a vid that shows this setup including keeping the cutout on the sim and post it in the help section. Or, at least mention it in the instructions.
Thanks again Craig, I'm really happy I found your post.
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Allan, Mobile Master

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Tricut sims aren't meant to break out the nano sim and then use adapters to make it bigger. Your just supposed to snap out the size sim you need for the sim slot.
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Gary Nelson

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Good to know. Never heard of a tricut sim though and I suspect I'm not alone.
I maintain a vid of the setup including this oddball sim install would be beneficial.
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Ranjan, Official Rep

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Sorry to hear you had trouble setting up Gary.
Luckily we haven't heard of many people having this issue, but as you suggested, we do have a very simple video showing what to expect with the home phone shipment, and how to set it up here: https://www.koodomobile.com/help/101-...
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Gary Nelson

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Thanks, but it doesn't show the actual insertion of the SIM card with the added size cutout.