My self serve is limiting my options?

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  • Updated 1 year ago
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My self serve Koodoo account half works? Whenever I click on anything other than "pay my bill" I get this green block in the middle of my screen. I was trying to change the address on my account by clicking on my profile when instead i get this? (tried on 3 different browsers) and i've attached a picture.
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Kamiel Hayward

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Posted 1 year ago

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Robert, Mobile Master

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Hello Kamiel,

Is it the same thing if you download the self-serve app?
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Kamiel Hayward

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Yeah it's the same thing
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Robert, Mobile Master

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Are you the account owner?
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Kamiel Hayward

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Yeah it's under my name and under my email
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Ranjan, Official Rep

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Hi Kamiel - when an account has been suspended, most functionality within self serve is no longer available until it's reinstated. I see that everything looks to be restored as of this morning. Let us know if you still have trouble accessing self serve, or any other questions :)
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Timo Tuokkola, Mobile Master

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One minor point, if self serve prevents people from changing their address if the account is suspended, I can see this potentially being problematic. Since credit card billing addresses must match the address on the account, people whose address is out of date could be prevented from making payments if they are unable to update.

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