My self serve account says that I have to add my services before using it.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I don't know what to do
Photo of Peter

Peter

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 102,008 Points 100k badge 2x thumb
Hello Peter.

Are you a new Koodo customer?
Photo of Peter

Peter

  • 90 Points 75 badge 2x thumb
Yes I am
Photo of Robert

Robert, Mobile Master

  • 102,008 Points 100k badge 2x thumb
Are you on prepaid or postpaid?
Photo of Peter

Peter

  • 90 Points 75 badge 2x thumb
I'm on a plan
Photo of Tayeb A

Tayeb A, Employee

  • 17,774 Points 10k badge 2x thumb
Hey Peter,

Do you have a monthly plan? Please note that if you have a prepaid account, you need a Base Plan to use your Boosters. You can add or renew your Base Plan from your Self Serve and you should be able to use your phone after that :)