my second bill is for the same period as the first one

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  • Updated 1 year ago
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I received my second bill where I need to pay for the period of January. However, I've already paid in advance for January in my first bill. What should I do?
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Andrew Platonov

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Posted 1 year ago

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Sophia, Mobile Master

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If you already paid, you can safely ignore this. Just to be sure, log out and back in again and see if the bill is still the same, a few have reported a bug where the same bill was mailed twice but when logging in, a new bill showed. Worth a try :)
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Bernard, Official Rep

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Andrew, there is no error regarding your account. There is an outstanding amount that's due Feb 28th. You will always be paying one month in advance with all mobile companies as that is the standard approach. 
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Andrew Platonov

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Thanks. I didn't know that need to pay every time in advance.