My Samsung Galaxy S4 is freezing up constantly. What can be done to fix this?

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I bought a Samsung Galaxy S4 in May and am now having serious issues with it.  It won't send texts from time to time. People aren't receiving my texts until days later and then all at once.  It's freezing up while typing and now this morning it won't even let me shut down.  It worked fine up until a week ago.
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Angela Howlett

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  • extremely frustrated.

Posted 3 years ago

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Mitchell Palmater

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I like to periodically restore my devices to factory settings just to keep things running smooth.
Back up anything that's important to you and do a factory reset.
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Chad Burr, Mobile Master

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How often do you restart your phone? If it won't allow you to power down try pressing and holding the power button for ten seconds.

How much free internal storage space do you have left? Android gets wonky if you have less than 20mb left.
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Jonathan I, Mobile Master

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Keep in mind the S4 is also an outdated model running an older version of Touchwiz that is more susceptible to slowdown over time. The previous suggestions will help, but you may also want to consider upgrading soon.
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Angela Howlett

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I have 6 GB of space left and only just purchased this phone in May 2015.  I had my phone shut off last night for quite some time to see if that would help and this morning it was worse.
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grampad

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Sounds like a good time to backup everything and do a reset to factory settings as suggested above. I've done it and it resolved several issues I was experiencing.
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Jordan Willmore

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I know this is from a year ago but I am having the same problem only worse. I have had my s4 for 3 years and I broke the scree a week ago and it has worked fine but then it started stalling and glitching as-if I couldn't press any buttons and cant even turn it off. I just waited patiently then it turned off and then it kept turning on and off until I had to take the battery out. Then it wouldn't fully turn on and it would say Samsung s4 but the logo and sound wouldn't come on and the phone hasn't turned on since, I took it to the flea-market and they downloaded some software and fixed it and told me it could only be fixed temporarily and to turn it on after it has been fully charged. Instead of listening, like an idiot I turned it on at 0% and it was like it went right back to square one and keeps turning on and off. Yesterday it turned on for a few minutes which is a good sign, I need to decide on fixing it, replacing it and paying too much per month or getting a crappy phone and getting my laptop fixed instead. I need to restore and backup my phone too.
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Ivan, Mobile Master

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Chances are that you do have your contacts saved as it's an Android phone and a Google account is necessary if you ever wanted to access the Play store.

Log into Gmail using your Google account and see if your contacts are saved. As for photos, try connecting your device to a PC and see if you can access its internal storage/sd card via USB. If you can, you can copy your media to your PC.

You can get quite a few solid devices for no more than $200 (best value would be buying used from Kijiji, but please exercise caution - meet in a public place, check the device's IMEI to make sure it's not blacklisted, and test out the phone with your SIM card before buying). Otherwise, Staples and Costco are good places for new unlocked devices, and FactoryDirect.ca is a good place for refurbished devices.
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Jordan Willmore

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whats the cloud? I might have that but never used it
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Chad Burr, Mobile Master

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The cloud refers to syncing your Google account and Keeping most of your phone related data on the net. Doing so means you can easily switch devices since your new device can access all your info right over the net.
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Jordan Willmore

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My phone seems to have somehow fixed itself after all, maybe it was water damaged or backed up. I kept it by the heater and I just did a full phone sync. Is syncing your phone better than the cloud app? Whats the difference? Even if I did it the cloud way, then what site would I go into to restore the data? Now that my phone has been syncd to my email, should I reset and restore? Or is that bad for my phone? It seems like that might be the problem, it is almost 4 years old and it is backed up with memory, ebven memory I thought I had deleted is still there. When I tried to sync it, it said there has been too many contact deletes and I had to resave tehm on my phone then sync and my newer contacts aswell. The only way to get rid of unwanted data/memory is to restore and backup my phone then put everything onto my phone again right?
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rikkster, Mobile Master

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Just like a computer, over time your device will become filled with useless junk. So it's not a bad idea to periodically factory reset your device. There are a number of cloud services available, (e.g. Google Drive, DropBox, Microsoft OneDrive, etc). These services are used to store photos, music or document files. You access these services by creating an account and then logging in to either upload or download your files.

You've likely created a Google account at some point. When you decide to factory reset your S4, make sure Automatic backup is selected and that your backup gmail account is displayed. The factory reset will wipe the contents of your phone. Your SD card (if applicable) will not get wiped.

When the phone reboots and you sign back into your Google account, contacts should be restored, (if they were saved as Google contacts). You'll just have to download the apps from the Play Store. If you go to My Apps in the Play Store, you'll see a list of apps you've installed previously. You can also view/download any purchased apps by going into Play Store > Account > Order History.
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Jordan Willmore

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A second hand phone is always a risk unless you get it from a store of some sort, the flea market is a risk, all the places that can fix my phone all say they cant fix the phone and don't have the tools or parts, yet they can fix the motherboard and wipe it all out which is the most expensive and annoying way and easiest way for them. I will try staples. The phone just keeps turning on and off, if it was the lcd defibrillator or the motherboard then the screen wouldn't come on at all. It is most likely the battery, the charger port, the power button, the screen and a software issue for sure. One or two of those issues for sure if not all of them.