my Samsung Galaxy Grand Prime won't connect to wifi I click on the wifi i use it won't work plz help

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my Samsung Galaxy grand prime won't conect to wifi. I click on the wifi I use it keeps saying connecting but it won't connect please help
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Lisa

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Posted 2 years ago

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Chad Burr, Mobile Master

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First restart your Samsung
next pull the power cord from your router and then ugh it back in. Allow it to reconnect the network.
Is there an option to use pushbutton wps on your router?

Under wifi tap more then tap WPS PUSHBUTTON
Look for a symbol like this on your router

(Edited)
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Lisa

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I tried restarting my phone that didn't work i tired turning the wifi on and off on my phone too that also didn't work. I don't know what to do!

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