My Samsung flip phone will soon be not supported by koodoo.

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My Samsung flip phone will soon be not supported by koodoo. Does this mean that I am forced to buy a new phone? Will any other service provider support it?
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Pamela Jamieson

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Posted 2 years ago

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Jru Gordon

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Is it an older phone that doesn't take a SIM card?  If so, no carrier will support it soon.  You will have to upgrade your phone.  Koodo does have a flip phone you can upgrade to, the Alcatel A392CC, it has nice large buttons, and it's $0 down on the Small Tab
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David, Mobile Master

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No. The CDMA network will not be used by any carrier in Canada.  A replacement flip phone can be purchased outright for under $100, and there are sometimes offers that further reduce that price.
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Mathieu, Mobile Master

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The reason your samsung flip phone won't work is that it's CDMA. Koodo/Telus/Bell/Virgin are shutting down I think Rogers is still operating theirs but I'm not sure for how much longer.As Jru said, the Alcatel is a fine option that isn't very expensive either and you could even keep your existing plan.
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Ivan, Mobile Master

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Rogers never had a CDMA network, only TDMA one, way back in the day.
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Jru Gordon

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CDMA/TDMA...same basic idea, no?

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Timo Tuokkola, Mobile Master

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Other than the fact that they are both cellphone protocols? No. Not really.
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Timo Tuokkola, Mobile Master

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Even if other carriers were still supporting CDMA, this type of phone cannot be unlocked and taken to a different provider.
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Pamela Jamieson

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What's a sim card?
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Goran, Mobile Master

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Pamela, a sim card is a chip built into a small piece of plastic (hence card) that stores the "International mobile subscriber identity" (IMSI) of your line. It basically is tied to your account, and you can switch phones as you wish by moving it into another phone. It always was the dominant cellphone tech. Telus (and by extension Koodo) launched a sim card based network (3G network technology) in 2009 to be its primary network, but maintained the CDMA network until the end of this year. As Bernard said below, you can get a free compatible phone, or a small credit of 50 dollars towards any other phone. You might like switching to a smartphone. They're incredible pieces of technology that let you do so much. Even if you don't have data on your plan.
(Edited)
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Bernard, Official Rep

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@ Pamela We have sent an offer for a free phone to help with the upgrade. 

https://www.koodomobile.com/phones/alcatel-onetouch-a392cc

Or if you prefer another we have offered $50 off the price of any phone. You have also banked $150 worth on your account over the years so the switch to a new phone should not be burdensome at all.

There are no carriers that will be able to support your phone as the network they operate on is getting shut down.
(Edited)
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Pamela Jamieson

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Thank you Bernard. However this phone is not FREE! I am paying for it.  A free phone is free, 0, nada, nil, nothing! Don't try to mislead people. I am tempted to ditch my phone completely and do without, I don't like the fact that I am being forced to buy a new phone.
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Goran, Mobile Master

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How is the Alcatel offer of free not free? Plus you have the option of 200 towards a phone of your choice. There's a couple options, especially during black Friday for a phone 200 or less.

Well old technology gets phased out always. The original analog networks were also shut down. Things move forward. The 3G/HSPA network will one day be shut down. And one day so too will the 4G/LTE one. I'm not sure what the issue is when you can still get a phone for zero or close to it.
(Edited)
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Pamela Jamieson

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I ordered the new phone off of the koodoo link that they sent me and it appeared that it would be free. Then I got my Dec. bill and Koodoo has taken $96 off of my tab. Once again how is this free? I had planned to use the tab for something else.
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Goran, Mobile Master

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That is a screw-up. If you followed the link provided for the Alcatel for free then it was supposed to be free. Bernard here has also said that. I would send a private message to Koodo's Facebook page about this to get it sorted out.
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Bernard, Official Rep

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@Pamela, ajajajajaj.....what have I done to earn your harsh words. :-( The Alcatel offer is indeed free as you described. That's how described you in the letter or email we sent.  It's on us. The phone is indeed not free for anyone else. Hence the price on our website.
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Pamela Jamieson

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I am not understanding how I get my free phone. The link that was sent to me says that I can either pay $96 outright for the phone or I can pay $4 per month for two years. Is there a coupon or something that I can take to the Koodoo store to get a free phone?
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Pamela Jamieson

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Everything that I have read on the link that was sent to me says that I can either pay $96 outright or I can be charged $4 per month for two years. I don't see anything that says that I can go to a Koodoo store and pick up a phone without paying one way or another. Is there a coupon or something that I need to get it free?
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Pamela Jamieson

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I did't get an email telling me where I should go. I went to our local Walmart.
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David, Mobile Master

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I'm not sure Walmart is a full service Koodo outlet. Their stores are not listed on the website, so you might be better to see if there is a better option.
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Bernard, Official Rep

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Once you give Walmart your phone number they should see the offer you were given Pamela. Not sure if they would still have the Alcatel in stock, but you can always get it online koodomobile.com too. 
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Jru Gordon

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The Mobile Shop stores inside Loblaws/Real Canadian Superstore/Zehrs/Real Atlantic Superstore do carry the Alcatel A39CC, I picked one up for my grandma on a contract today
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Jru Gordon

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I have no idea why my comment posted twice.  can someone delete 1 of them please?  Clcking Remove did nothing
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Pamela Jamieson

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