My Samsung A5 home button isn't working

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  • Updated 2 years ago
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Last night my phone started acting weird, turning off on its own, the screen colours started changing on their own, and then today the home button won't work.
I tried calling Koodo but there's an hour long wait!

Anyone else have this issue? How did you resolve it?
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SM

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Posted 2 years ago

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David, Mobile Master

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Have you tried a Factory Reset?
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SM

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I'm pretty sure a factory reset would erase everything on my phone, so that would be a last ditch effort.
Any other ideas?
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Chad Burr, Mobile Master

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Not really...if it's not a software glitch it's a hardware issue. A factory reset would rule out a software glitch. If it's still happening after the reset then you'll need to either get service for the device or replace it depending on your warranty status.