My rate is unreasonable!!

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  • Updated 2 years ago
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I used koodo since Dec 27, 2016 and I used a montly plan that costs $55. And the clerk said I can use LTE limitlessly for 10 days. And my first billing cylce was from Dec 27th , 2016 to Jan 5th, 2017.. It was only 10 days! I got a bill and it said I have to pay $71.50 except tax!! In details it said that $55 is for monthly charge( 3GB Unltd min Plan SFD), and $16.50 is for partial charge( 3GB Unltd min Plan SFD) during the period. I don't know why I have to pay all $55 because I only used 10 days, and I also don't know why I have to pay partial charge even though I never added any services when I made a contract!
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Juhyeon Kim

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Posted 2 years ago

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David, Mobile Master

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You need not be so outraged. Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process.

Then go to "charges on my first bill"

You should also download and read your PDF bill from self-serve.