My purchased additional data time

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  • Updated 4 years ago
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If I pay extra 1 month for additional data time why is the balance of data time not added to my data usage the next month I paid extra for it and it's mine. ie. $5 for 100 megabytes only used 34 megabytes. What happened to the left over data that I didn't use
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Grant Fisher

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Grant,

Unfortunately that is the way it works, you pay for the data in "chunks" and if you use less, you still pay the full $5. It resets each month.

If you really want to pay for the data you use, you'd need to consider prepaid. There you buy a data booster of 100MB (or larger) and however long it takes you to use it up, it's yours to keep :)

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