My prepaid plan isnt working what do i do

  • 2
  • Question
  • Updated 9 months ago
I paid for a $55 prepaid plan and my plan isn't working. I paid for unlimited texing and whenever I send a message it says the service isn't available, what do I do to get it working?
Photo of Paige

Paige

  • 80 Points 75 badge 2x thumb

Posted 9 months ago

  • 2
Photo of Allan

Allan, Mobile Master

  • 56,796 Points 50k badge 2x thumb
Have you tried restarting your phone? Is your sim card properly inserted into the phone? Are you in an area that has service? Have you tried manually selecting Koodo as your carrier? Is texting the only thing not working or is calling not working as well?
(Edited)