My phone wont send or recieve calls

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  • Updated 2 weeks ago
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So I just got a new Alcatel flip up phone that came with a koodo sim card for prepaid. So I activated the card, installed it, and everything seems to be in order but I can't send or recieve calls. When I try to call the phone i get a a dial tone and when i try to make a call wtih the phone i get a message saying that I either don't have sufficient talk credits or am trying to call a country that is blocked. I'm literally trying to call my home phone right next to me when this happens. Can someone help me out with this? I have the basic 15 dollar plan in prepaid if it matters.
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Chris T

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Posted 2 weeks ago

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Dinh, Mobile Master

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hi Chris,

I think you need to add Talk booster for calling. The $15 baseplan didn't include any minutes (just texts only). https://www.koodomobile.com/prepaid-plans
You could do that in your prepaid selfserve.
(Edited)
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Chris T

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it says unlimited when it gets to 40 dollars pretty unclear to me. The only thing i really need though is to receive calls which I'm also unable to do.
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Chris T

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Ok I went ahead and bought some talk booster minutes and now i can recieve calls too. Thanks Dinh.