My phone won't connect to the server??

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  • Updated 1 year ago
My phone isn't connected to the server?? I've paid my bills and the whole shpeel, is it my phone (iphone 6) or the sim card or??
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Maija Dawn

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Posted 1 year ago

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Sophia, Mobile Master

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What error do you see? Does "Koodo" show in networks for example?
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Maija Dawn

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It either sits at "Searching.." for hours or simply "No Service"
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David, Mobile Master

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This suggests you are in a location with poor signal, or your SIM is not working properly.
Turn off your phone and remove & replace the SIM card. Turn Phone on again.

If the problem persists, see if it continues when you travel to another location.

You can also try to restore network settings: go to Settings > General > Reset > Reset network settings. In addition to resetting your cellular network, it will reset your Wi-Fi networks as well, so you will need to re-enter your Wi-Fi passwords.

If so, it may be that your SIM card is bad & needs to be replaced.