MY PHONE WON'T CHARGE

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  • Updated 3 years ago
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I have a Alcatel one touch phone. It shut off because it needed charging. When I plugged it in the charger I turned it on. It came on ok ...then shut off right away. Could not get it to come back on. I took the battery out and put it back in but still will not turn on !!!! HELP !!!!
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Phyllis Deshane

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Try charging it via a USB port on a computer and see if that works.
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Phyllis Deshane

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Yes that works ty...Does that mean a part of the charger is not working?
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rikkster, Mobile Master

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That's normal. The battery doesn't have enough of a charge to run the phone, so it shuts off. Allow the battery to charge for at least a half an hour, this will allow the battery to build a charge, then you can try turning it on.
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Phyllis Deshane

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thank you
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rikkster, Mobile Master

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You're welcome.

If the charger is at fault, verify that the lightning bolt or battery animation appear in the phones' notification area while the phone is charging. If there's no animation present, or the battery percentage/level doesn't increase over time, the charger is defective in some way.
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Phyllis Deshane

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Thank you for the help. My phone is ok now
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Phyllis Deshane

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Thank you so much for your help !!

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