My phone won’t receive phone calls

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  • Question
  • Updated 8 months ago
I just bought a brand new iPhone and I don’t receive all my phone calls.
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Posted 8 months ago

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Allan, Mobile Master

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But you receive some? Do you receive texts just fine? Do you notice any patterns? Certain time of day, certain people with certain carriers?
Have you tried restarting your phone and reinvesting your SIM card? Did you get a new SIM card when you got the new phone?
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Dennis, Mobile Master

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If they did replace it, it would only be with a refurbished one
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Dinh, Mobile Master

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When did you get a brandnew replacement, Dennis? it is always refurbished, either from Apple, Samsung, LG...
(Edited)
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Dennis, Mobile Master

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What I am saying is I would rather have the new phone that has been with me the entire time, that I took care of, rather than a refurb
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Dinh, Mobile Master

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I dropped my iPhone 4-5 times/month (not on hardfloor),with a good case on it. I wouldn't mind asking apple replace it within 1 year or 2 (with credit card insurance).

I replaced my iphone 4, Iphone 6s at Apple store (free of charge) due to screen and battery issues. Their refurbished units did really well, and are in use (by other people, not me), so I actually like the idea of having a refurbished unit after 1,2 year from Apple.
(Edited)
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Dennis, Mobile Master

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I treat my devices with much more care and fore thought.  I really disliked buying a new phone, treating it like gold, then get given a refurbished one due to a software issue :(
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Dennis, Mobile Master

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How many bars are you getting on your phone?  Can you place calls?
I can always make phone calls. Usually I have 2-4 bars depending where I am
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Dennis, Mobile Master

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Try this
Settings > General > Reset > Reset Network Settings. Note that this resets wifi passwords
I tried that already
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Goran, Mobile Master

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And bluetooth connection's.
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Goran, Mobile Master

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Can you put in in another phone to see if the problem follows? How often does it happens?
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Shaun

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I've also been having similar issues on 2 new iphone recently on 2 different lines. 
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Dennis, Mobile Master

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How is your coverage in your area @Shaun?
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Shaun

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so far I've only noticed the issue when at home where it is usually 2 bars. 
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Shaun

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after trying all the suggestions and resets nothing seems to have helped. I switched back to one of the old iphones and noticed that in the Cellular settings, there is a lot more options where as on my new phones there is only

APN: sp.koodo.com
username:
password:


refer to https://apn-canada.gishan.net/settings/os_45_4_ios_11ios_11_internet_and_mms_settings_for_koodo_mobi... for a screenshot of the other settings. 

I also saw that In general->Settings->About the carrier is Koodo 28.4 on my old phones, but 30.0 on my new phones. Could be ios 10 vs 11 maybe? 
(Edited)
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Dennis, Mobile Master

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The APN should have nothing to do with receiving phone calls though
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Dinh, Mobile Master

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I just tried one trick that helped me with missing calls. I went to settings --> Carrier --> change to manual --> select Koodo. No missing call happened since then. You could try on your phone and see if it helps.
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Shaun

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this didn't help for me. 
I’ll try that and see what happens
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Ivan, Mobile Master

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Please let us know if it helped.