My phone will not let me text or make phone calls.

  • 1
  • Question
  • Updated 1 month ago
Phone won't let me send texts or make a call. Started today around noon.
Moto G old model from 2014. I am on a custom plan and located in Montreal QC.
Photo of Lily Polowin

Lily Polowin

  • 70 Points
  • anxious

Posted 1 month ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,294 Points 50k badge 2x thumb
Are you fully paid up with your account? Did you try restarting your phone, reseating your sim card? See if you can put it in another phone to see if the problem follows. Does anyone else with Koodo / Telus in the area have problems?
Photo of TJ Smith

TJ Smith

  • 4,360 Points 4k badge 2x thumb
Try reboot your phone after taking the SIM out and putting it back.
Go to setting/more/cellular network/network operators/choose automatically.

This should fix it