my phone was suspended last month but I've been charged anyway

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  • Question
  • Updated 7 months ago
I suspended my phone last month after it was lost but now I'm being billed this month anyway.  Why???
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Cathy Logue

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  • Frustrated. The bot was absolutely useless

Posted 7 months ago

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Paul Deschamps, Mobile Master

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Suspending your phone doesn't mean your not responsible for the bill it just makes the lost or stolen phone inoperable so the thief can't run up extra changes. Your still responsible for the bill each month until you cancel your account.
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Dinh, Mobile Master

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Did you cancel your plan? if not, they would charge you normally.
Once you suspended your phone (SIM), only that SIM was disabled. Your service contract continued.