My phone SMS messages are going to 15875800174 is that the number they should be going to

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  • Updated 10 months ago
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Lisa Wuohela

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Lisa, you should be sending your SMS messages to the number of the person you want to send them to.
Or do you mean the service center number like pictured below?
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Sophia, Mobile Master

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What service or person are you trying to send a message to?
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Lisa Wuohela

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What is the service number for koodo why are they different
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Lisa Wuohela

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I mean it shows the sms messages I am sending show that number so when I click on conversation it says under message details service number and Thathe number is displayed
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Paul Deschamps, Mobile Master

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Yes they should be going through that number. Are they being delivered to the recipient your trying to send to?
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Lisa Wuohela

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Not always and some say in details one number and then others the other. Why different?
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Lisa Wuohela

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Why are they different
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Paul Deschamps, Mobile Master

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I personally am not sure but trying to get someone else to chime in here to explain that knows more about the inner workings / behind the scenes of Koodo's system. Hopefully they'll pop in with an answer for you soon.
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Lisa Wuohela

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But in settings it shows the number you said, they are different
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Sophia, Mobile Master

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It's kinda hard to understand what exactly you mean, Lisa. If you are having problems with text messages, show us some screenshots of undelivered messages, maybe we can see what went wrong.

If your messages go through though, I wouldn't worry about the inner workings of texting... unless things are not working as they should.