My phone says call failed

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  • Question
  • Updated 3 months ago
My phone says call failed when I try to call out. My account is good but I recently traveled to the us. How do I find out if my account suspended
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Michael Roach

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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First try restarting your phone and see if that fixes your issue
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Dennis, Mobile Master

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If you paid your bill on time every month, you should not be suspended
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You should be able to log in to your self serve account to see if its in good standing.

If your problem isnt account related, did you manually selected a network to connect to while in the US? If you did make sure you either set it back to automatic or manually select Koodo.
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TJ Smith

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If you phone still not working after the reboot, you'll need to reconnect to the network.

Settings--More networks--Mobile Networks-- Network Operators-- Select Automatically.

If not solved, try your SIM in another device to make sure it's not defective, because even if your account is suspended you  should be able to call *611.

Hope your issues get resolve quick mate.