my phone recognizes my sim card but wont make calls or texts

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  • Updated 11 months ago
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I went travelling for one month and took out my sim card so i would not get any extra charges. I'm on prepaid, and when I returned to Canada it recognized my sim card no problem- but will not make calls! worst part is that I cannot log in to my self serve account because it no longer recognizes my email. If it has run out of money, I can't tell or check, and I cannot call for help because it will not make calls or texts! my phone is a xiaomi Mii that I'm fairly sure  operates like an android.
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Jessica Spanza

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  • confused, frustrated and hopeless.

Posted 11 months ago

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Goran, Mobile Master

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The xiaomi MI x(whichever your have) is android and it's not the issue.

Double check your password. One month isn't long enough to cancel your account so I'm thinking make 100% you're entering everything right no caps lock etc. Clear browser cache. Try private /incognito tab. If it still isntnworking then select forgot your password and recover it. Don't try too many times or it'll lock out entirely. If recovery won't work then at that point you'll need to contact Koodo. Depending on urgency then you can send a private message to Koodo via Facebook Messenger or DM via Twitter or alternatively 611 and they'll sort it out then.
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Jessica Spanza

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It does not accept my email to self serve, so I will try 611 again and then the messenger. Thankyou!
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Robert, Mobile Master

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If you know what the problem was, please come back and tell us because I find it really weird that you cannot access self serve anymore after being 1 month in vacation.

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