My phone picks up US networks when driving on Canadian side of Canada/US border.

  • 1
  • Question
  • Updated 1 month ago
I live in a community in Canada, bordering the US. My phone picks up US networks when I drive down the river bordering our countries. I've been charged $5 for US roaming, when I haven't been in the US for months. How do I have this credited back to me and keep from picking up these networks without shutting off roaming constantly?
Photo of Jan Middleton

Jan Middleton

  • 70 Points

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,678 Points 100k badge 2x thumb
Hello Jan.

In order not to connect to US network, you would need to turn off the automatic network selection in your phone. Also, to dispute any charges, you need to contact Koodo.
Photo of David

David, Mobile Master

  • 93,940 Points 50k badge 2x thumb
I bet you can watch US over the air TV as well!  Radio waves don't respect those imaginary lines we call international boundaries. Let us know what phone you use, and we can provide some suggestions on how to switch off the network selection Robert described.
Photo of BobTheElectrician

BobTheElectrician

  • 67,716 Points 50k badge 2x thumb
Typical Android:

Settings => More networks => Network => Mobile networks => Network operators =>
Let the list populate (may take a few minutes in a busy border area) and then choose Koodo rather than automatic.
(Edited)
Photo of BobTheElectrician

BobTheElectrician

  • 67,716 Points 50k badge 2x thumb
If you decide to take a trip to the US and want to roam, you would have to repeat this process and revert to automatic or you will have no service.
(Edited)
Photo of GARY FOX

GARY FOX

  • 60 Points

Don't know why Koodo doesn't have the map of the circle of border area that if you connected with the state you do not get roaming charges. And in the circles you can make call to area codes to he state free, and if in the states call back home free. Am questing they don't what everyone to know it. You can not use data or text in the areas of the states, that is why I turn off my data and do not text when in the states..

(Edited)
Photo of Allan

Allan, Mobile Master

  • 58,760 Points 50k badge 2x thumb
That would be way more complicated to do then you think.
Photo of Howard G Lawson

Howard G Lawson

  • 60 Points
Driving near Brockville, turned on data, told us we would be charged, declined data usage. Did not use any data. WiFi was off, networking is set to Koodo only. Still got charged $5.00 for US Data why? Tried on line to get this fixed, basically told how not to get charged. Basically got told how to avoid this happening again. No reason to be charged in the first place. Tried to get a number to call Koodo, same crap started all over again. NOT IMPRESSED GETS HARDER ALL THE TIME TO TALK TO A REAL PERSON!
Photo of David

David, Mobile Master

  • 91,086 Points 50k badge 2x thumb
If your cellular network was set to Koodo only, it would not have been possible to receive notification that you were roaming, as you could not connect to the US network.

If you were charged for US consumption of data, something different is going on in your instance.
Photo of Mats

Mats

  • 15,776 Points 10k badge 2x thumb
@Howard. In your settings under mobile networks make sure it is not set to automatic. Choose manual and select Koodo. That way you can only be on Koodo and your phone will not roam.
Photo of Garnet Lawson

Garnet Lawson

  • 70 Points
Lets go thru this again, we where to turn on date and where told if we did that we would be charged for roaming, did we wish to continue, we said no. Apparently that didn't matter and we where charged $5.00 roaming fee anyway. Well you say that if it was on Koodo we wouldn't be charged, well it was on Koodo and has been since day one. You keep saying it is our fault, well we will have to go to Brockville a lot more now due to it is the only neurologist that was taking a new patient. If you check our bill you will see there was no data used PERIOD. 
Photo of Allan

Allan, Mobile Master

  • 60,602 Points 50k badge 2x thumb
If you said no to easyroam then you will be charged for pay per use. If you are close to the border it is possible to get charged still. If you are wrongly charged you can contact Koodo to have it reversed. To prevent this from happening in the future you can set your carrier from Auto to Koodo.
Photo of Garnet Lawson

Garnet Lawson

  • 70 Points
It was and is set to Koodo, now all I have to do is get someone to talk to me on a phone or in person.
Photo of Mats

Mats

  • 18,726 Points 10k badge 2x thumb
How are you setting it to Koodo? If you have manually selected Koodo the phone cant roam. So this $5.00 charge is not for roaming(something else) or you have mobile networks set to automatic and not manual.
Photo of srlawren

srlawren

  • 4,132 Points 4k badge 2x thumb
@Garnet the process varies a little from phone to phone.  Here's how it works on my Android phone (OnePlus 5T running Android 8.1 Oreo)... it may look slightly different on your phone but will likely be very similar process:

Step 1:  go into your settings, and find your Network & SIM settings.  If you have a dual-SIM phone, tap on the slot that has your Koodo SIM card (SIM 1 for me).

Tap on Network operators:



Step 2:  tap on the toggle beside Choose automatically to switch to manual:



Step 3:  Click OK when it warns you you will be temporarily disconnected:



It will show Searching... for a few moments (can even take a few mins--be patient):



Step 4: choose Koodo or Koodo 4G from the list to manually connect to Koodo:



After you tap on that, you should see a brief notification that you've registered on the network, and you are all done:





If down the road you are travelling and want to use roaming, just go back in and change the toggle back to Automatic to undo this and allow your phone to roam onto other networks.