My phone number suddenly changed

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  • Question
  • Updated 2 months ago
I was texting my boyfriend, everything was fine, and then after the next text I send he asks "who's this?". I found out that my phone number suddenly changed between text messages. What's going on? 
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Kristy Wong

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Posted 9 months ago

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Sophia, Mobile Master

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When you log into self service, does the number reflect this change?
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Bernard, Official Rep

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When did this happen Kristy? Just now? Right before you posted here? 

Also, is the account under your name? 
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Allan, Mobile Master

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Does your number appear different to other people or just your boyfriend?
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Bernard, Official Rep

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I'm guessing it happened just once. Meaning no permanent "change" occurred. More likely some kind fluke.  
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Sheri Cybulsky

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My son had the same thing happen to him but the number it changed to on his iphone is the original number koodo gave me before I ported over his number.  when he texts me now it shows that old number?  It was fine up until yesterday. 

On my account, it shows his ported number correctly and I didn't change anything in my profile and he said he didn't change anything on his iphone? 

Looking for help with this...  Anyone?

(Edited)
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Dinh, Mobile Master

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Hi Sheri,
I would suggest you restart the phone and see if it can do anything.

If it doesn't help, you might have to contact Koodo directly to ask them to check, I would suggest you send a message to Koodo facebook to avoid the wait on phone.
(Edited)