My phone number suddenly changed

  • 1
  • Question
  • Updated 2 months ago
I was texting my boyfriend, everything was fine, and then after the next text I send he asks "who's this?". I found out that my phone number suddenly changed between text messages. What's going on? 
Photo of Kristy Wong

Kristy Wong

  • 70 Points

Posted 9 months ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
When you log into self service, does the number reflect this change?
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
When did this happen Kristy? Just now? Right before you posted here? 

Also, is the account under your name? 
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
Does your number appear different to other people or just your boyfriend?
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
I'm guessing it happened just once. Meaning no permanent "change" occurred. More likely some kind fluke.  
Photo of Sheri Cybulsky

Sheri Cybulsky

  • 60 Points

My son had the same thing happen to him but the number it changed to on his iphone is the original number koodo gave me before I ported over his number.  when he texts me now it shows that old number?  It was fine up until yesterday. 

On my account, it shows his ported number correctly and I didn't change anything in my profile and he said he didn't change anything on his iphone? 

Looking for help with this...  Anyone?

Photo of Dinh

Dinh, Mobile Master

  • 31,838 Points 20k badge 2x thumb
Hi Sheri,
I would suggest you restart the phone and see if it can do anything.

If it doesn't help, you might have to contact Koodo directly to ask them to check, I would suggest you send a message to Koodo facebook to avoid the wait on phone.