My phone needs to be replaced, but when I check out, it keeps asking me to change my plan.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I don't want to change my plan, but the online store seems to be forcing me to change my plan to order a new phone... 
Photo of Nick Leeson

Nick Leeson

  • 70 Points
  • confused

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 81,102 Points 50k badge 2x thumb
When you add a phone to the cart you should get a message asking you the below:

Pick 'Get a new phone' on the right side since you are existing customer. You may have to pay off any existing TAB if you have it. Also if you have an older plan and you want to use TAb it might require a plan change.