My phone isn't working it won't turn on

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  • Updated 1 year ago
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Falicia Mackeigan

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Hi Felicia,Is it charging properly when you plug it in? Is it possible the battery is dead?
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Falicia Mackeigan

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Yes it's charging but it won't show a picture, just noises. I think it's damaged. I know I paid for insurance. Can I get my phone replaced somehow?
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Paul Deschamps, Mobile Master

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If you paid for Apple care + you can take it to an apple store and they will be able to help you out there further.
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Falicia Mackeigan

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I have an android and I was told at the service counter that if I get insurance a can have my phone replaced.bhow do I do that?
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Allan, Mobile Master

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You will need to bring it in to your nearest Koodo store. If one isn't readily available you can request a return mailer.
(Edited)
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Paul Deschamps, Mobile Master

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Sorry it says in the original post Came up under iPhone so I was going off that but yes follow Allan's suggestion since you do have an Android.
(Edited)
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Daniel, Employee

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Hi Falicia!

You can call this number 1-844-574-1839 or make a claim here: http://koo.do/2mu6meS :)