My phone is saying not registered to network, new pay as you go sim

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  • Updated 7 months ago
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kirsty

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Posted 7 months ago

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Robert, Mobile Master

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Hello Kirsty, did you activate the SIM card?
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kirsty

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Yes
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kirsty

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I have a account online now and it says package is valid until Nov 6th
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Robert, Mobile Master

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Is your phone unlocked?
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kirsty

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When I look for networks under settings koodo isn't even showing
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kirsty

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Yes it is.
It shows I have a signal as well?
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Robert, Mobile Master

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What phone do you have?
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kirsty

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Samsung Galaxy
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Dennis, Mobile Master

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Where did you purchase this phone?
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Robert, Mobile Master

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It might be because the phone isn't compatible with the network...?
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kirsty

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Any ideas?
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BobTheElectrician

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Power off and try re-starting the phone once with the SIM removed (yes, you will get an error message but it will flush any previous connections). Then power off, re-insert the SIM and restart.