My phone is saying its disconnected and I'm not supposed to pay the bill yet

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  • Updated 3 months ago
My phone isn't letting me call out or text and my payment isn't due until April5
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Kyra Petersen

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  • confused and annoyed

Posted 3 months ago

  • 1
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Dinh, Mobile Master

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Hi Kyra,
Is this your first month of usage? What did it say in your selfserve?
Did you carry over any amount from previous bill?

I would also try to restart the phone and see if it was just a glitch.
(Edited)
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Kyra Petersen

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It's working now... But I don't understand why it would do that for only a short amount of time
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Dinh, Mobile Master

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It could be issues with signals reception in your phone. You were in either bad reception area or your phone was covered in certain way that blocked signals.

Normally, in those cases, a simple restart or moving out of bad reception area will do.
(Edited)
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Mayumi, Mobile Master

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Just a note : "I'm not supposed to pay the bill yet."  "...my payment isn't due until April5"
 - You can pay your bill anytime.  Due date means that you have to pay your bill by xx date.
If they don't receive your payment by those dates, then you might get a late payment charge and/or your service could get disconnect (depends on your payment history)