my phone is not operating properly

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  • Updated 2 years ago
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my screen is black and I can't dial ou band can not receive calls
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Brad Wright

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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If it has a removable battery try removing the battery for a minute or so then replace it and try again.
If the battery isn't removable try pressing and holding the power button until the phone turns off and then back on.
If you still get just a black screen your phone may have bit the dust, if it's within the one year warranty and it hasn't been dropped or physical abused in any way such as that then bring it into Koodo for repair. If it's past the warranty period you can either buy a new phone or repair it at your own cost through the manufacturer or a 3rd party repair shop.
What phone is it?
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Brad Wright

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None of those helped Paul...but thank you anyway.

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