My phone is broken in the inside and out can I get it exchanged or fixed?

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  • Updated 2 years ago
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My phone broke, the screen is cracked and half of it came off. The back of the phone is broken as well in half. Is it possible I can get it exchanged or fixed?
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Claire Lasi

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Posted 2 years ago

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Goran, Mobile Master

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Wow! How did that happen?? I'm really curious and super sorry to hear that. Unfortunately without an extended care warranty you will not be able to get it exchanged. A repair is possible but with the frame and motherboard (I presume...what's the model of the phone exactly? ) cracked it'll be almost an entirely new phone and I'm pretty certain that it'll cost more than to just buy a replacement phone. 
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Mathieu, Mobile Master

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I wouldn't even count on a repair on this phone. The damage is huge, seems like it's time to get a new one.
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Paul Deschamps, Mobile Master

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Is that a Nexus 5? Yikes That definitely is not repairable, time to pay off your tab if you have one and upgrade to a new phone, I recommend the Moto X Play or Moto G Plus if your looking for something comparable.
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Goran, Mobile Master

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Actually now that you mention it, it looks just like one. I think the battery is salvageable?

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