my phone has no service keeps switching from LTE to H

  • 1
  • Question
  • Updated 1 year ago

ive been with koodo for the past 5 years my Samsung galaxy s6 it was bought from bell and I unlock to and put my koodo chip in it work great. until 4 days ago my phone would not send picture message and when I made calls no one could hear me now my phone keeps going from LTE to H plus and when I try to send a text or make a call or go I my internet it says I have no service im after factory reseting my device resent the APN aslo my phone will not stay connected to the koodo network I would like some help if not I will be closing my service

Photo of corey

corey

  • 70 Points
  • angry

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,744 Points 100k badge 2x thumb
Hello Corey,

So you've tried factory resetting the phone and it didn't work? Did you try another SIM to see if the problem is with the phone itself?
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Or try your sim on a working phone to see if it is a sim card issue